Join the team at Swimart Doncaster, one of Australia’s most trusted pool and spa care networks. We are a customer-focused business dedicated to helping our community enjoy clean, healthy pools all year round.
We are currently seeking an experienced and motivated Store Manager to lead our retail store and coordinate our pool service operations. This is an exciting opportunity for someone who enjoys leadership, customer service, and working in a hands-on environment.
About the Role
As Store Manager, you will oversee the day-to-day operations of the store, manage staff, and ensure excellent service for both retail customers and pool service clients. You will play a key role in driving sales, maintaining high operational standards, and supporting our team of pool technicians.
This is a full-time position based in Doncaster.
Key Responsibilities
Pool Service Coordination
Schedule and coordinate pool service jobs with technicians.
Ensure service work is completed efficiently and to a high standard.
Communicate with customers regarding service visits and outcomes.
Customer Service
Deliver exceptional customer service and build strong relationships with customers.
Assist customers with pool and spa water testing and chemical recommendations.
Handle enquiries, service bookings, and customer concerns professionally.
Team Leadership
Lead, train, and support retail staff and pool service technicians.
Manage staff rosters and allocate daily tasks.
Foster a positive team culture focused on service and teamwork.
Store Operations
Manage daily store operations to ensure smooth and efficient service.
Maintain high standards of store presentation, merchandising, and cleanliness.
Manage stock levels including ordering, receiving, and inventory control.
Oversee POS transactions, cash handling, and end-of-day reconciliation.
Monitor store performance and help achieve sales and service targets.
Sales & Business Growth
Drive retail sales across pool chemicals, equipment, and accessories.
Identify opportunities to promote pool servicing, maintenance programs, and equipment upgrades.
Support local marketing initiatives and in-store promotions.
Safety & Compliance
Ensure safe handling and storage of pool chemicals.
Maintain workplace health and safety standards.
Follow company procedures and franchise guidelines.
What We’re Looking For
Previous retail management or store management experience
Strong leadership and team management skills
Excellent customer service and communication skills
Ability to manage operations, scheduling, and stock control
Sales-driven with a focus on customer satisfaction
Ability to work in a fast-paced and hands-on environment
Pool industry experience is highly regarded but not essential (training provided)
What We Offer
Competitive salary package + comissions
Support and training in store and within the Swimart network
A supportive and friendly team environment
Long-term career opportunities within the pool industry
Staff discounts on pool products and services
If you are a motivated leader who enjoys working with people and delivering great customer experiences, we’d love to hear from you.
Apply now with your resume and a short cover letter outlining your experience.i