Customer Service Manager - Stern's Group

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"As a third-generation family business, based in Sydney, we have been supplying Backyard Fun to the swimming pool and toy industries all over the world. Having just celebrated its 86th year in business, Stern's Group is an industry icon, that's looking to take our customer service to the next level."}]}]}

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"The Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service team, ensuring exceptional service delivery and customer satisfaction. This role requires an individual with strong leadership capabilities, a deep understanding of customer service strategies, and the ability to optimize performance across various customer touchpoints."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Prepare regular reports on customer service performance, including feedback trends, issues resolution, and team productivity"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Coordinate training and upskilling the team"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Dealing with escalated customer complaints"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Driving sales through efficient customer service"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Develop and implement customer service policies and procedures that align with the company"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"type":"text","marks":[{"type":"bold"}],"text":"What we are looking for"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"To be successful in this role you will need:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A customer-centric approach to your work"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A caring and nurturing approach to management"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Ability to interpret data and implement change"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Able to foster great working relationships with your colleagues"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Previous experience in a product-based customer service role"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Previous experience managing a team of people preferred but if you are not at leadership level yet we are still interested."}]}]}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"What we can offer"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Hybrid work available, preference is working in the Sydney office but for the right candidate we are flexible"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Full time role is 33 hours a week but we would be open to slightly reduced hours for the right candidate."}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Opportunity to make a significant impact in a growing company."}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Supportive and collaborative work environment."}]}]}]}]}

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"If this role is of interest, please send an email through to us so that we can explore this opportunity further. If you have a resume, please include it in the email."}]}]}