About the company
At Spa Electrics ‘Your Pool Lights, are Our Business’. Spa Electrics have been in business for over 45 years. We have a strong family culture and pride ourselves on selling only the highest quality products. We are the market leader domestically and are now exporting to 11 countries, and still growing! We proudly lead the industry in innovation, technology and product design.
About the role
This full-time permanent role is for a hands-on technically minded person that will be responsible for providing technical advice, diagnosis of warranty and operational issues across our product range. You will be offering step by step directions to a wide range of stakeholders (e.g. pool shops, pool owners, pool builders etc.). This role will have you attending on sites for warranty work as well as being in the office taking phone call from our stakeholders. Full product training will be provided.
Key responsibilities and duties
Provide outstanding customer service to all stakeholders
Attend site or coordinate with other Service Technicians for all on-site service jobs to be completed and ensure any follow up actions has be completed
Troubleshoot issues over the phone or email with stakeholders
Organise parts to be sent to Service Technicians/stakeholders
Complete internal testing of products where required
Provide technical assistance, team lead, project management direction and/or support to production and engineering as required.
Responsible to advise and implement corrective actions and procedures when necessary to reduce the instances of product failures and returns.
Work closely with QA Manager in all aspects of the administration procedures for the warranty and service departments ensuring accurate and timely processes are in place.
Skills & Experience
Outstanding customer service skills
Valid Australian C class driver’s license
Trade qualification and/or experience in home maintenance and repairs
Excellent time management and multi-tasking skills
Experience using various test equipment such as multi meters, oscilloscopes, logic probes, power supplies, etc.
Troubleshooting and problem-solving skills
Excellent verbal and written communication and relationship building skills
How to apply
If you believe you have the skills and experience to be successful in this role and would like to join a great team with a fun and inclusive culture, then we would like to hear from you!
Follow the link to SEEK to apply.
All shortlisted applicants will be contacted by phone.