SIR30216 Certificate III in Retail 

This entry level qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants and requires the completion of 13 units of competence made up of 8 core units plus 5 elective units. 

Online/Correspondence: Students who undertake this course will study via correspondance and complete the course at their own pace. You will have up to 2 years to complete the course. 

Upon enrolment into the Full Delivery pathway each assessment will include Workplace Observations Checklists which will require sign off by a workplace supervisor. If you do not have access to a workplace observer you can contact your SPASA nominated trainer and make arrangements for the observations to be completed and verified by your SPASA trainer.

RPL - You may apply to have prior learning and experience recognised toward a qualification or units of competence for which you are enrolled.

Core Units

SIRXCEG001              Engage with customer
SIRXCEG002              Assist with customer difficulties
SIRXCEG003              Build customer relationships and loyalty
SIRXCOM002             Work effectively in a team
SIRXIND001               Work effectively in a service environment
SIRXRSK001               Identify and respond to security risks
SIRXSLS001                Sell to the retail customer
SURXWHS002            Contribute to workplace health and safety

Elective Units 

SIRRINV001               Receive and handle retail stock
SIRRINV002               Control stock
SIRWSLS002              Analyse and achieve sales targets
SIRXCEG006              Provide online customer service
SIRXMGT001             Supervise and support frontline team members 

Course Cost: $3,000

To download our course outline, click here.

For further information in relation to enrolment and payment options, please contact us at 1800 802 482 or email