Swimming Pool & Spa Association

BSB51918 Diploma of Leadership and Management

This qualification is suitable for business managers who use well developed skills and a broad knowledge base to solve a range of unpredictable problems and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have responsibility for the output of others.

This qualification requires the completion of 12 units of competency made up of 4 core units and 8 elective units.

Upon enrolment into the Full Delivery pathway each assessment will include Workplace Observations Checklists which will require sign off by a workplace supervisor. If you do not have access to a workplace observer you can contact your SPASA nominated trainer and make arrangements for the observations to be completed and verified by your SPASA trainer.

Core Units:

BSBLDR502 Lead and manage effective workplace relationships
BSBLDR511 Develop and use emotional intelligence
BSBMGT517 Manage operational plan
BSBWOR502 Lead and manage team effectiveness

Elective Units:

BSBCUS501 Manage quality customer service
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBMKG507 Interpret market trends and developments
BSBSLS501 Develop a sales plan
BSBSLS502 Lead and manage a sales team
BSBFIM501 Manage budgets and financial plans
BSBHRM512 Develop and manage performance-management processes