Swimming Pool & Spa Association

BSB42015 Certificate IV in Leadership and Management

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

They apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.

This course requires the completion of 12 units of competency made up of 4 core units and 8 elective units.

Upon enrolment into the Full Delivery pathway each assessment will include Workplace Observations Checklists which will require sign off by a workplace supervisor. If you do not have access to a workplace observer you can contact your SPASA nominated trainer and make arrangements for the observations to be completed and verified by your SPASA trainer.

Core Units:

BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBMGT402 Implement operational plan

Elective Units:

BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBWOR404 Develop work priorities
TAEDEL404 Mentor in the workplace
BSBCMM401 Make a presentation
BSBRSK401 Identify risk and apply risk management processes
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements