Swimming Pool & Spa Association

BSB40215 Certificate IV in Business

This qualification is suited to those working as administrators and project officers. In this role, individuals use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

This course requires the completion of 10 units of competency made up of 1 core unit and 9 elective units.

Upon enrolment into the Full Delivery pathway each assessment will include Workplace Observations Checklists which will require sign off by a workplace supervisor. If you do not have access to a workplace observer you can contact your SPASA nominated trainer and make arrangements for the observations to be completed and verified by your SPASA trainer.

Core Units:

BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units:

BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBMKG413 Promote products and services
BSBMKG414 Undertake marketing activities
BSBRSK401 Identify risk and apply risk management processes
BSBLDR403 Lead team effectiveness
BSBWOR404 Develop work priorities
BSBCMM401 Make a presentation