The most important step towards successfully resolving a problem is to know and understand what you are entitled to under the Contract, Agreement and the Law.
Knowing and understanding your rights and entitlements under a Service Agreement, Quotation, Product Purchase or Contract gives you the ability to properly outline your complaint.
Understanding your rights also gives you a better opportunity for a successful and speedy resolution process.
From the beginning
Speak to the contracted party immediately
Once you discover or are notified of a problem, you should immediately inform the Retail Outlet, Supplier, Service Provider or Swimming Pool Builder, either in person or with a phone call and/or email.
Make sure you sufficiently are able to:
Write directly to the Other Party and plainly state:
The SPASA Complaint and Dispute Resolution Process is available to those Consumers who have contracted or dealt with a SPASA member ONLY.
Consumers should complete the Contact Form if they wish to submit a complaint.
Agreement by both parties to participate in the dispute resolution procedures does not prevent either party at any stage from taking any other action against the other party to resolve the matter. However, upon being advised, or becoming aware of any legal or other action being commenced (or being considered) by either party - SPASA will immediately withdraw from any further participation.