The swimming pool & spa industry is made up of many businesses
such as builders, manufacturers, installers, renovators, equipment &
chemical suppliers, materials suppliers, retailers or consultants, in
fact any provider of goods or services to the either the industry or
consumers that source all or part of their income from the construction,
installation, renovation, repair or servicing of swimming pools and spas.
There are many issues and problems affecting the industry and consumers
that are either impossible or too great for any one business or person
to handle effectively. This is why the industry itself has formed a mutually
beneficial, co-operative and non-profit trade association.
Self regulation, self discipline and self assessment of
our Members, a strict Code
of Ethics, an effective Consumer Meditation
Service and the adoption of various codes of practice has helped the
association reach a point where its members are perceived within the marketplace
to have an image that promotes confidence to consumers that they will
receive a quality product or service at a reasonable price.
The provision of Watertight Contract
Completion Benefits to consumers enhances and reinforces this image
in the marketplace, and can be seen by various authorities to be a positive
SPASA has had a major influence in areas such as pool
safety, fencing, chemical packaging & storage, industry standards,
sales tax, and consumer legislation.
SPASA works toward keeping its members well informed, deals with government
and other centres of influence on their behalf, and provides meaningful
information and services to consumers that deal with its members.
SPASA has given its members a consumer credibility and confidence in
the market place that others simply do not have.
SPASA Members agree to abide by the Association's rules, regulations and strict Code of Ethics in the conduct of their businesses.
Only SPASA Members can provide a SPASA Approved contract.
Swimming pools, unlike home construction, are not protected by mandatory Government insurance. To protect consumers when building, installing or renovating pools and spas, members must provide Watertight "Contract Completion" and "Defective Construction" Benefits.
SPASA Members have access to technical training and educational programmes designed to ensure their construction staff perform with technical excellence.
In the event of a dispute, members have access to SPASA's consumer complaint process, a system of arbitration in which a mediator and an industry expert assist the parties to reach a solution that is acceptable to both sides. This usually avoids costly and traumatic litigation.
Members must perform all work in accordance with Industry and Government Standards, and meet all legal requirements.
Members have access to the latest technology and trade information sources from Australia and overseas. SPASA's helpful office staff are qualified and competent to appropriately refer, or assist consumers, when called upon.
To be considered for membership, a business must provide evidence of a substantial period of competent trading, acceptable credit, skills assessment and adequate public liability insurance to ensure protection of consumers.
Prior to acceptance as a SPASA member, a competent committee of peers assesses each applicant's business acumen, professionalism, consumer relations and trade skills.
New Pool Pre-Contract Consumer Information
BSA Approved Contract Information Statement
Watertight Contract Benefits
Information on water restrictions and useage.
Information on flood water inundation of swimming pools
Safely Operating Your Pool
The Royal Life Saving Society Queensland has information, guidelines and standards about safely operating a swimming pool.