About SPASA

The swimming pool & spa industry is made up of many businesses such as builders, manufacturers, installers, renovators, equipment & chemical suppliers, materials suppliers, retailers or consultants, in fact any provider of goods or services to the either the industry or consumers that source all or part of their income from the construction, installation, renovation, repair or servicing of swimming pools and spas.

There are many issues and problems affecting the industry and consumers that are either impossible or too great for any one business or person to handle effectively. This is why the industry itself has formed a mutually beneficial, co-operative and non-profit trade association.

Self regulation, self discipline and self assessment of our Members, a strict Code of Ethics, an effective Consumer Meditation Service and the adoption of various codes of practice has helped the association reach a point where its members are perceived within the marketplace to have an image that promotes confidence to consumers that they will receive a quality product or service at a reasonable price.

The provision of Watertight Contract Completion Benefits to consumers enhances and reinforces this image in the marketplace, and can be seen by various authorities to be a positive consumer benefit.

SPASA has had a major influence in areas such as pool safety, fencing, chemical packaging & storage, industry standards, sales tax, and consumer legislation.

SPASA works toward keeping its members well informed, deals with government and other centres of influence on their behalf, and provides meaningful information and services to consumers that deal with its members.

SPASA has given its members a consumer credibility and confidence in the market place that others simply do not have.

Benefits of Using SPASA Members

SPASA Members agree to abide by the Association's rules, regulations and strict Code of Ethics in the conduct of their businesses.

Only SPASA Members can provide a SPASA Approved contract.

Swimming pools, unlike home construction, are not protected by mandatory Government insurance. To protect consumers when building, installing or renovating pools and spas, members must provide Watertight "Contract Completion" and "Defective Construction" Benefits.

SPASA Members have access to technical training and educational programmes designed to ensure their construction staff perform with technical excellence.

In the event of a dispute, members have access to SPASA's consumer complaint process, a system of arbitration in which a mediator and an industry expert assist the parties to reach a solution that is acceptable to both sides. This usually avoids costly and traumatic litigation.

Members must perform all work in accordance with Industry and Government Standards, and meet all legal requirements.

Members have access to the latest technology and trade information sources from Australia and overseas. SPASA's helpful office staff are qualified and competent to appropriately refer, or assist consumers, when called upon.

To be considered for membership, a business must provide evidence of a substantial period of competent trading, acceptable credit, skills assessment and adequate public liability insurance to ensure protection of consumers.

Prior to acceptance as a SPASA member, a competent committee of peers assesses each applicant's business acumen, professionalism, consumer relations and trade skills.