Complaints, Dispute Resolution and Contract Mediation
Step 2. Go to the Source - Immediately
Once you discover a problem, you’re most likely to get immediate attention and action if you take the matter to the other party as soon as possible, either in person or with a phone call.
Before you do, think ahead! You should be prepared to explain the basic facts of the problem, when it developed and what you believe needs to be done – in accordance with the Contract or Agreement. If the response is not positive, or the person contacted can’t help you: